1. How do I book an appointment?
You can book an appointment through Morgan Fator's online shop. A valid purchase from the shop is required to secure your session. Once you complete checkout, you’ll receive and email receipt with a link to schedule your session.

2. Can I cancel or reschedule my session?
Yes, you can cancel or reschedule your session up to one hour before the scheduled appointment. To cancel, visit our contact page and submit your request. Cancellations made within one hour of the appointment or after the service has been provided are not refundable.

3. What if I miss my appointment?
If you miss your session without prior notice or cancellation, no refund or rescheduling will be provided. Please ensure you attend the session or reschedule in advance if necessary.

4. What happens if I cancel after the one-hour window?
Unfortunately, no refunds will be issued if you cancel within one hour of the scheduled session. We encourage you to cancel or reschedule as early as possible to ensure you are eligible for a refund.

5. How will the sessions be conducted?
All sessions will be conducted virtually via video call. Please ensure you have a stable internet connection and the necessary technology to participate.

6. What if I have technical issues during the session?
If technical difficulties arise on our end, we will work with you to reschedule or provide an alternative solution. However, if the issue is on the customer’s end (e.g., internet connection or device issues), we are unable to offer a refund or reschedule.

7. Can I ask for a refund after the session has started?
Once the session has begun, no refunds will be issued. Please ensure your appointment time works for you before confirming your booking.

8. Do I need any specific software or equipment?
For consulting sessions, you’ll need a device with video and audio capabilities (such as a computer or tablet) and access to a reliable internet connection. There are no specific software requirements for the session itself, though you may want to have your DAW or music tools ready if discussing specific topics.

9. How do I get in touch if I have additional questions?
If you have any questions, need assistance with booking, or require further information, feel free to reach out via the contact page on our website. We’re happy to assist you!

10. Can I purchase multiple sessions?
Yes, you can book as many sessions as you’d like, depending on availability. If you’re interested in more extensive guidance, we recommend scheduling multiple sessions to address different areas of focus.